Shipping policy

At Vixo.pk, we aim to deliver your orders safely and as quickly as possible.

Delivery Time

• Lahore (within city): 1–2 business days
• Other cities in Pakistan: 3–5 business days

Delivery times may vary depending on the destination and courier service.

Delivery Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including government holidays, weather conditions, emergencies, unforeseen circumstances, courier/shipping company delays, or other operational issues.

However, in case of any delay, we will provide our full reasonable support and cooperate with the customer and courier company to help resolve the issue and ensure the order reaches the customer as soon as possible.

Order Tracking

A tracking number/Tracking ID is available to customers on request after the order has been dispatched.

Customers can contact us to request their tracking details and use them to track their shipment with the relevant courier company.

Contact Us

If you have any questions regarding your delivery or shipment, please contact us through the contact details provided on Vixo.pk.